30 DAY RETURNS (conditions apply)
If your item was purchased in error, or you've simply changed your mind, it may not be too late to request for a refund. To see if you are eligible please check conditions below:
We must be notified within 30 days of you receiving the item and your intention to return it.
The item must be returned within 7 days in this condition:
The item must be returned in original re-saleable condition with all the tags and packaging (ready to be put back on the shelf)
The item(s) are NOT opened, used, worn or damaged, and in perfect condition when we receive them.
You DID NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the packaging outside.
The item is securely packed to ensure that is sent to us in its original and re-saleable condition.
Handling fees will apply: $9.95 0-25kg / $19.95 25+kg. Either of these will be deducted from the refund provided.
The refund amount will also have original freight costs deducted. If the item was sent with free postage, a 20% postage fee will also be deducted from the refund amount.
If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.
If you wish to proceed
Send an email us stating your order number, the item(s) you wish to return, and the reason for returns.
Our Customer Service Department will review your email as soon as possible.
Refunds by law
In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description.
Seller's Payment Instructions
We accept payments through PayPal and Credit Card(Visa/MasterCard). Once your payment has cleared, we will ship your item within 2 business days. Easy care hardware is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout. If you wish to collect your item from our warehouse, please follow the instructions laid out in each listing. If you are new to us and unsure how to purchase, please send us a message by email to confirm.